Overview
Join to apply for the Income Manager role at Eastlight Community Homes. Are you passionate about making a real difference in people’s lives through exceptional customer service and effective debt management?
Eastlight has an exciting Fixed term/Secondment until March 2026, full-time opportunity for an Income Manager aiming to enhance the well-being of our residents.
What You'll Do
* Maximise income within Eastlight through the effective recovery of all housing related rent, service charges and any other debt for a patch including Tenants and Shared Owners.
* Work in accordance with court protocols and attend court and attend other related procedures such as eviction.
* Deliver basic advice on welfare benefits and make referrals to Eastlight Welfare Benefit Advisors, where appropriate; as well as comprehensive advice and assistance on Housing Benefit claims.
* Provide excellent customer services via telephone and face to face.
* Supply debt advice and signpost to other agencies where appropriate.
* Maintain good working relationships with both internal and external key partners and collaborate with appropriate stakeholders to promote financial inclusion.
* Develop effective liaison arrangements with a wide range of statutory and voluntary agencies.
Requirements
* Applicants are required to hold a UK driving licence, have access to a vehicle, and be open to regional travel.
Employment details
* Contract: Fixed term/Secondment until March 2026, full-time
* Job function: Finance and Administrative
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