Responsibilities
* Visually inspect equipment status indicators (LEDs) and report findings to customers.
* Perform power-cycles and physical resets based on detailed written instructions.
* Verify power and cabling connectivity, ensuring all cables are correctly seated.
* Test cable paths according to provided standards and procedures.
* Connect crash carts (KVM) to assist with diagnosing failed reboots or hardware issues.
* Insert or mount physical media to support system builds or troubleshooting.
* Activate hardware controls as requested by customers.
* Replace hot-swappable components as guided by written intervention plans.
Technologies
* Hardware
* Support
* KVM
* Security
* Windows
More: We are looking for a dependable, detail-focused Hands & Eyes Technician to provide on-site, first-line support for customer equipment at our high-security enterprise-grade data centre located in Warton, Preston. This role offers hands-on technical exposure with training provided for specialized equipment, and it values precision, reliability, and continuous learning. You will be part of a vital team dedicated to keeping critical systems running, and there may be an expectation to travel to Barrow in Furness to attend workshops occasionally.
Qualifications
* Basic understanding of IT operations in large organizations.
* General technical aptitude with interest in hardware and data‑centre environments.
* Basic knowledge of server hardware and peripherals.
* Familiarity with Microsoft Windows, MS Office, and general PC hardware.
* Basic networking knowledge (cables, ports, link lights, connectivity checks).
* High level of reliability, responsibility, and professional integrity.
* Strong attention to detail and ability to follow procedures precisely.
* Calm, flexible approach when dealing with unexpected issues.
* Excellent communication skills, both written and verbal.
* Customer-focused and able to manage expectations effectively.
* Fluency in English and the local language (spoken and written).
* Previous data centre operations experience (preferred but not required).
* Familiarity with data centre processes, security protocols, and workflows (preferred but not required).
* Technical certifications (e.g., CompTIA A, N, hardware or vendor certifications) (preferred but not required).
* A technical degree or relevant vocational qualification (preferred but not required).
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