Job Description
Taylor & Francis Group, a leading global academic publishing company, is seeking a proactive Sales Support Coordinator to join our dynamic Global Corporate Sales Team. This is an exciting opportunity to become an integral part of our Journals Sales Team, providing essential support across Key Accounts and Consortia throughout the UK/EMENA region. You'll be the vital link between Sales, Customer Services, Finance, and our valued customers, working across diverse subject areas including Social Science and Humanities, Science and Technical, and Medical publishing. If you have excellent customer service experience and thrive in a fast-paced sales environment, we want to hear from you.
This is a fixed term contract opportunity until Spring 2027.
Closing date for applications: 26th June 2026.
Key Responsibilities
1. Create accurate customer quotes and invoices using SAP Quote Module, managing billing across diverse revenue streams
2. Respond promptly to customer correspondence via email and telephone, resolving queries related to subscriptions, Open Access, access issues, and order requests
3. Produce detailed reports on journal titles, pricing information, and usage statistics
4. Manage advertising opportunities for journals, including monthly invoicing, maintaining tracking spreadsheets, and liaising with customers
5. Support corporate global sales by preparing quotes and invoices, providing usage reports, managing IP ranges, and resolving access queries
6. Maintain accurate and up-to-date records in Salesforce CRM for all customer interactions, transactions, and account activities
7. Liaise daily with Sales Managers, Customer Services, Finance, and other departments to ensure seamless service delivery across the region
8. Assist global sales process teams with invoice processing, troubleshooting, and resolving system issues
9. Participate in testing new system functionality and contribute to the development of training documentation
Qualifications
10. Excellent verbal and written communication skills with the ability to engage effectively at all levels
11. Strong customer service experience with a client-focused approach
12. Proficiency in Microsoft Office programs (Outlook, Word, Excel), particularly creating and managing spreadsheets from data
13. Outstanding time management and organisational skills with proven ability to work to tight deadlines
14. Exceptional attention to detail and accuracy when handling financial transactions
15. Flexible, proactive mindset with strong problem-solving abilities and an enquiring outlook
16. Team player with a supportive and collaborative approach
17. Ability to investigate and resolve complex queries using internal systems and databases
Desirable but not essential: Interest in or awareness of international cultures, additional European language skills, or publishing industry knowledge. Full training will be provided.
Additional Information
Location:
We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.
The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office in Milton Park, Oxfordshire,to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time.
Please note our Milton Park office will be relocating to Oxford city centre in late 2027 / early 2028, offering an exciting new workplace in the heart of the city.
What we offer in return:
18. An excellent work/life balance with a fantastic, flexible working culture
19. 25 days annual leave per year plus a day off for your birthday
20. 3 additional discretionary days off during the holiday season at the end of the year
21. 4 paid volunteering days each year
22. Company funded single cover private medical insurance
23. Employee assistance programme – offering 24/7 well-being support
24. Share Match – Plan that matches every share purchased with two free shares.
25. Pension scheme
26. Life assurance, plus optical and medical care