12 month fixed term contract
Lavazza Professional is the Business-to-business (B2B) arm of Lavazza Group; as a brand we have grown over the last 120 years from a small Italian artisanal company to an industrial giant. We remain family owned and our passion for quality coffee is coupled with a spirit of entrepreneurship, defined by innovation and a sense of responsibility.
At Lavazza Professional, our goal is to fuel workplace productivity and wellness. We bring high performance vending technologies to offices and factory floors across the UK, partnering with some of the nation's best loved drinks brands.
As a company, we are proud to announce our "Roadmap to Zero", our aim is to completely neutralise the Group's carbon footprint by the end of 2030. With an investment of about €50million in the period, you can be proud to join a company dedicated to sustainability, innovation, and employee development.
The role -
Process Machine orders within Service level agreements
Manage 2 inboxes dealing with both internal and external customer queries
Liaise with our external Logistics Partner
Work alongside the wider Administration team to ensure the customer end to end experience is best in class
Tasks will include (but not exhaustive to) –
Processing various contract type machine orders and returns within lead time
Machine allocation
Manage a complex inbox, ensuring queries are resolved in a timely manner
Inbound and Outbound phone management liaising with Installation crews, Lavazza Technicians, Lavazza Sales and Customers
Review the weekly plan sheet, identifying issues and resolving with the Logistics Partner to ensure all customer orders planned correctly
Customer Focus
Support in National Roll Outs
Focus on reducing delivery and installation failures
Customer Services
Work alongside the wider Administration team, cross training where applicable
Support in business wide projects e.g. new product launches, continuous improvements etc.
Skills
Highly organised and articulate.
Effective time management through a strong multi tasked agenda.
Able to work at a fast pace
Attention to detail
Able to deal with ambiguity
Confident to challenge processes when necessary
Extensive Excel knowledge
Knowledge of Sales Force & SAP preferable
Attention to detail - ESSENTIAL
Competencies
Ability to work in partnership with internal and external stakeholders through effective relationships.
The diligence to ensure deadlines are met
Ability to move between various tasks at speed and re-asses priorities as workload evolves
Reward Me
· Competitive Salary
· 25 days holiday plus eight statutory bank holiday pro rata
· Pension Scheme
· Private Health Care
· Canteen on site
· Complimentary Coffee, tea and fruit on site
· Ample free parking
· Employee social events such as Summer BBQ's, Easter Hunt etc
· Plus, a range of health and well-being benefits
The successful candidate may be subject to a DBS check full details can be given
Please only apply if based within the UK due to the interview process
Job Type: Fixed term contract
Contract length: 12 months
Pay: £29,824.00 per year
Benefits:
* Canteen
* Casual dress
* Company events
* Company pension
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site gym
* Private medical insurance
Work Location: In person