Job Description
T&K Associates are currently recruiting on behalf of our reputable Client in Coalville for an After sales support Administrator to join their team on a Permanent basis.This position will be working in a fast-paced environment, dealing with incoming calls, accurately processing and assessing warranty claims in a timely fashion, whilst maintaining excellent customer service.The successful Candidate will be required to work closely alongside the existing team to ensure KPI targets are met. Teamwork is essential for this role, but the candidate also needs to be able to operate independently in his or her own dealing with products and understanding range is extremely important, as well as communicating daily with the trade partners, and third party customers/suppliers.After sales SupportAdministrator Job Details & Benefits;£26,500 per annum39.5 hours per week, Monday 8am-5pm, Tuesday 8.30am-5pm, Wednesday 8am-5pm, Thursday 8.30am-5pm and Fridays 8am-3pmLong Service AwardBirthday gift and days holiday on your birthday33 days holiday per year including bank holidaysPension schemeSalary sacrifice and contributions at a higher % than statutoryAdditional family friendly benefits relating to maternity, paternity etcStaff discount on productsStaff social calendar every year with business contributions to xmas parties, fun themed days and strong focus on staff wellbeingCycle to work schemeJury Service- Full payExcellent canteen facility with free tea & coffeeFree parkingAfter sales Support Administrator Job Duties;Over-seeing the incoming inboxLogging claims accurately and collating required informationAssessing claims and distributing for appropriate actionAccurately inputting and processing of orders as requiredLiaising with factories, customers, and other internal departmentsMaintaining the diary for engineer visits and scheduling appropriatelyHandling of and dealing with inbound calls to the departmentManaging difficult conversations with the trade partnersDeal with end consumers queries & complaintsEnsuring prompt and accurate filing and archiving of customer orders and correspondenceLogging order statistics for reporting purposes and feeding back to Commercial ManagerMaintenance of electronic filing systems and associated administration tasksProviding office based support for customer queriesHave a good knowledge of the domestic productsMaintain a professional manner at all times whilst providing excellent customer serviceTo ensure and maintain the departments targets and KPIs are achievedCoordinating feedback and escalation of problems to Commercial ManagerAfter sales Support Administrator Person Specification;Proven customer service background, ideally with phone based experienceStrong understanding and experience of Word, Excel, and OutlookExcellent verbal and written communication skillsNumerical ability to be able to work with prices and technical product informationBe proactive and highly organisedStrong time management, planning skills and the ability to multi-taskWork under pressure to deliver a high standard of serviceHandle difficult customers appropriately and professionallyAbility to work on own initiative and as part of a teamPlan and prioritise workload efficiently and effectivelyWork and integrate well with the existing teamIf you are interested in the above role of After sales Support Administrator, then please apply by sending your CV to T&K Associates today.TPBN1_UKTJ