Overview
As Visitor Services Manager, you will take a leading role in shaping outstanding visitor experiences at Wendover Woods. This dynamic position will see you lead and manage a committed team of staff and volunteers to deliver efficient, safe and high-quality daily operations. Your leadership of a dedicated recreation team will help shape an exceptional visitor experience at Wendover Woods. Drawing on your background in managing outdoor attractions, activities and events, you will ensure every visitor enjoys a safe, memorable and positive day in the forest.
Responsibilities
* Lead and manage the recreation team through coaching, support and promoting a positive and inclusive culture.
* Ensure compliance with health and safety guidance, and communicate the importance of working safely, to manage risks across operations for staff, volunteers, the general public, and contractors.
* Manage income and expenditure against budgets and report on variances, identifying areas for commercial growth.
* Undertake contract management for recreation-based contracts such as cleaning, chargeable parking systems and gate locking.
* Work closely with other departments such as Forestry & Land Management, Civils, Ecology, Estates and Marketing.
* Build and maintain good working relationships with external partners, tenants, and concession operators.
* Participate in relevant internal meetings providing updates and site information. Represent Forestry England at external meetings when required.
* And any other tasks, reasonably requested by your line manager.
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