Overview
At University Hospitals Tees, our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience. We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards. We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
Responsibilities
* The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.
* Book endoscopy diagnostic and therapeutic procedures.
* Communication with multi-disciplined medical and surgical teams.
* Adhere to all Trust and Endoscopy specific policies, procedures and guidelines. Ensure that all work outputs are completed to a high standard of quality as required and that all patient waiting times and pathway targets and timescales are met.
* Identify when additional capacity is required to meet waiting list targets and liaise with the Endoscopy Coordinators and Endoscopy Admin Lead to ensure additional capacity is organised effectively and in a timely manner with best use of resources.
* Reception duties that include arriving and discharging patients onto the Endoscopy Unit via the Trusts electronic patient record, TrakCare.
* Ensure all appropriate technologies and equipment are utilised to optimum functionality.
* Consistently demonstrate excellent communication skills.
* Effectively liaise with staff from other services as well as external service users including GP's, patients and their representatives in a professional and courteous manner.
* Support the updating and maintaining of standard operating procedures.
* Organise interpreters following appropriate trust policies, systems and processes.
* General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies.
Conditions and Additional Information
* New Starters - Probationary Period: For any new employees commencing employment with North Tees and Hartlepool NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Internal applicants or fixed term appointments of less than 6 months may be exempt.
* Employment References: Pre-employment screening requires references covering the last three years of employment history with contact details; personal references are not acceptable.
* Working Hours: Applications are welcome from those seeking less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.
* Ability to deliver all reception duties is a requirement of the role, following appropriate training.
* DBS clearance: New candidates may be required to obtain DBS clearance; cost is paid via salary deduction from the first month’s pay. DBS check occurs during pre-employment screening.
* We are able to offer sponsorship for a Health and Care Worker or Skilled Worker visa, subject to eligibility. Please review the job eligibility guidance for skilled workers on GOV.UK.
* Armed Forces Covenant: The Trust is a signatory of the Armed Forces Covenant and supports reservists and veterans; we are recognised as a Silver Employer.
Qualifications
* Please note the essential qualifications required for the post are outlined within the Person Specification. You are required to provide original evidence of the necessary qualifications for the post at interview should you be shortlisted. You will also be required to provide original copies as part of the pre-employment check screening.
Further Important Information
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