Job responsibilities Key Roles & Responsibilities The following are the core responsibilities of the prescription clerk. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Process repeat prescription requests received by phone, email, fax, post, slips and the online access system, in accordance with practice protocol Produce prescriptions for the GP to sign within 48 hours unless there are queries, in which case Prescription queries will be highlighted to the appropriate member of the Pharmacy Team, or the duty GP Ensure repeat medication is issued in line with practice protocols, are processed and are ready for collection within a 72 hour time frame. Follow practice protocol when dealing with medication requests for medication on behalf of the patient for non-repeat items Actively encourage patients to reconcile medications to facilitate monthly collections, promote electronic repeat dispensing and online ordering Discuss with patients their requirements, encouraging patients to order only what they require Act upon compliance issues, liaising with the appropriate clinician Ensure medication reviews are arranged and maintain an accurate recall system Effectively liaise with external services e.g. district nurses to ensure medicaments are arranged for housebound patients; and build relationship with community pharmacies Input data into the patients healthcare records as necessary Deal with all prescription related enquiries in a timely manner Record and reported adverse effects accurately and appropriately, informing the medicines management team or duty GP immediately Read code data on EMIS Web Carry out system searches as requested Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Provide a role model for others to emulate, exhibiting the high standards of professionalism and behaviour. Act as a role model, assessor and mentor to less experienced employees and participate in supervision and reflective practice within the team. Team working Work as an effective and responsible member of the team, supporting others and exploring the mechanisms to develop new ways of working. Support the clinical and reception team to foster creation of opportunities that improve patient care Prioritise own and others workload and ensure effective time-management strategies are embedded within the culture of the team Support and participate in audits as directed by the management team. Communication Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment. Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating, including those receiving bad news Act as an advocate when representing patients and colleagues Produce written documents that evidence the contribution of the medication clerks team to the practice priorities Utilise and demonstrate sensitive communication styles Anticipate barriers to communication and take action to improve communication Risk Management Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients. Report and record risks identified in practice. Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines Apply infection-control measures with in the practice according to local and national guidelines Participate in the local implementation strategies that are aligned to the values and culture of general practice