Head of Service Charges, Rent and Income
Location: Long Stratton, Norwich, Norfolk
Salary: £72,000 per annum
We have an exciting opportunity for a Head of Service Charges, Rent & Income toprovidestrategic leadership and operational oversight for our clients service charges, rent application and income collection activities. Ensuring that delivery is compliant, customer-focused, and aligned with best practice whilst maximising income across the 7000+ homes, homeowners, freeholders on estate and garages.
Key Responsibilities Include:
1. Responsible for the Rent and Charges notification process, estimate consultation process, Actual Account Process, Sinking Fund Process, Major Work Final Account Process and Collections processes.
2. Provide visible, values-based leadership contributing to cross departmental collaboration.
3. Support colleagues to enhance and apply their technical knowledge to deliver an effective service to tenants, residents, and stakeholders.
4. Oversee the setting, issuing, applying, reconciliation and collection of service charges, personal charges, estate-based charges, and utility charges ensuring compliance with legislation and transparency for residents.
5. Lead initiatives to enhance ten...