Role Overview
This role is in the application support team in the IT department and will be responsible for the day-to-day support and operations of our business applications. The role will be actively involved in BAU support, assisting with project implementations, managing system maintenance and upgrades, and working on Incident, Problem and Service requests.
Core Responsibilities
* Work on Incident, Problem and Service request tickets resolution, within agreed SLAs
* Support the team through any appropriate means to meet Service Level Targets. This includes provision of management information, knowledge sharing, communication, escalation and coordination of cross-team meetings to resolve issues.
* Manage and coordinate system upgrades and releases with business and IT stakeholders
* Ensure that a knowledge base of past issues encountered is maintained and used (Service Now Knowledge Management)
* Feed into Major Incident Management and Problem Management processes as required
* Execute routine system jobs and processes to support the BAU operation of IT systems
* Work closely with other IT functions like Service Desk, Infrastructure, DBAs, Network Security on IT application support issues
* Support internal and external audits to ensure services are delivered in a controlled fashion without undue risk to the company
* Identify and prioritize proactive maintenance action items
Skills & Experience
Some experience of SQL Server/T-SQL to investigate process issues and perform data query and extraction
Self-starter with a willingness to learn new skills and technologies, and an eye for detail
Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions
Able to demonstrate understanding of application error investigation basics (e.g. application configuration, database connections, Windows/Windows Server environment knowledge)
Capable of managing changing priorities and workloads reflecting business needs
Desirable
* Knowledge or experience of insurance industry
* Exposure of working in a regulatory environment
* Experience providing service in a customer-facing environment
* Demonstrated knowledge and experience with process improvement, including planning, implementation, measurements, and customer satisfaction.
Our Benefits
We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.
About Canopius
Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.
At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.
Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.
We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.
We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
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