Overview
Sysco Hemel Hempstead, England, United Kingdom. Sysco are currently recruiting for a Services Engineer to join the Technology team reporting to the Services Engineer Manager. As the Services Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology throughout Sysco GB, promoting excellent customer service and handling interactions with colleagues in a professional, friendly and helpful manner.
Responsibilities
* Provide both onsite and remote 2nd line support for end-users.
* Prioritise workload to ensure service levels are maintained.
* Manage and close incidents and service requests via the helpdesk ticketing system, owning through to resolution.
* Proactively replace end of life assets, including asset disposal or recycling of old devices.
* Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role.
* Administer mobile devices via an MDM platform and SIM card connections.
* Maintain accurate asset inventory of IT hardware, including laptops, desktops, printers, networking hardware (switches, routers, access points), mobile phones, tablets, UPS and Comms Room air conditioning.
* Ensure changes are made in accordance with change management guidelines and policies.
* Provide support to projects as required to deploy new technologies.
About you
The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards, and technical knowledge of Microsoft product base including client operating systems (Windows 10 and 11), Teams, Office 365 and Azure. Experience administering MDM platforms such as Endpoint Manager (Intune) and an understanding of networking (Wireless, LAN and WAN). You must have excellent interpersonal skills and be customer service focused with keen attention to detail, essential for maintaining accurate inventory data and documentation. You should have experience supporting networked printers and proven troubleshooting skills for hardware and application support, as well as Active Directory / Azure AD understanding and administration experience. ITIL V3/V4 foundation certification and experience with service delivery frameworks are highly advantageous.
What we offer
* Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays.
* Huge discounts on food and award-winning products through the staff shop.
* Discounts on cinema tickets, shopping and cashback on purchases through Sodexo.
* Recognition awards and incentives.
* Real career opportunities – being part of Sysco, the world’s leading foodservice business, opens a world of possibility.
Additional Information
At Sysco GB everyone is welcome. We don’t want you to “fit our culture”; we want you to help define it. We actively celebrate the unique talents of each colleague and are committed to fostering a diverse and inclusive culture. We work to ensure everyone feels part of our business and belongs. If you need adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
#J-18808-Ljbffr