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Detailed job description and main responsibilities
As Deputy Head of Pay Services, your responsibilities will include:
Leadership & Strategy
* Deputise for the Head of Payroll Services/Associate Director of Workforce Services.
* Support the design and delivery of MFT's Pay Services strategy and contribute to organisational goals.
* Lead and manage senior team members, ensuring objectives, appraisals, and personal development plans are in place.
Operations & Compliance
* Oversee the accuracy and timeliness of payroll, pensions, and expenses services.
* Ensure compliance with statutory requirements, HMRC guidance, GDPR, FOI, and Trust policies.
* Support development and monitoring of SLAs and KPIs, providing performance reports and governance assurance.
* Lead on payroll system changes and contribute to functional audits, benchmarking, and surveys.
Customer Service & Communications
* Maintain MFT's reputation for high-quality, customer-focused Pay Services.
* Provide expert advice to staff, managers, and external stakeholders on complex payroll and pensions issues.
* Build strong relationships with recognised trade unions, statutory bodies, and external partners.
* Promote continuous improvement, best practice, and effective knowledge sharing.
Innovation & Improvement
* Drive initiatives to optimise e-systems, automation, and AI within Pay Services.
* Identify and deliver cost and efficiency savings, service enhancements, and income generation opportunities.
* Contribute to project work and Trust-wide initiatives that support the EVP.
Team Development & Personal Growth
* Support talent management, coaching, and mentoring across the team.
* Contribute to succession planning and workforce resilience.
* Commit to your own professional development, keeping up to date with payroll legislation and policy changes.
Person specification
Essential and Desirable
Essential criteria
* Diploma in relevant subject or equivalent experience
* Experience of managing large transactional, customer focused operational teams
* Knowledge of pensions and payroll policy and procedures, and current Statutory Legislation
* Experience of service and resource planning
* Experience of leading service change and transformation
* Experience of implementing effective quality control measures
Desirable criteria
* Knowledge of ESR and Health Roster system functionality
* Masters' degree in relevant subject
* Management experience within a Payroll Department or Employee Services or Shared Service function, preferably within the NHS.
* Completion of the Mary Seacole programme or equivalent leadership training
Documents to download
* Deputy Head of Payroll Services JD (PDF, 408.6KB)
* Deputy Head of Payroll Services PS (PDF, 208.6KB)
* Functional Requirements (PDF, 1000.2KB)
* Candidate Essential Guide Non Medical (PDF, 1.3MB)
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