Technical Operations Analyst (Process Improvement)
We are seeking a highly motivated Technical Operations Analyst to support our underwriting support team. This role will focus on identifying opportunities for process improvement, documenting existing and to-be processes and work with key stakeholders to deliver practical solutions.
This role will need to have close collaboration with underwriters, operations and other key business stakeholders. Strong stakeholder management skills and the ability to turn analysis into clear, actionable outputs will be essential.
Pro operates a flexible hybrid working policy and this role would be based working at home and weekly in our London office.
Key Responsibilities
* Map, document and maintain accurate records of all Technical Ops owned processes. Ensuring all documentation is well maintained with new and revised processes.
* Review existing workflows to identify inefficiencies, inconsistencies, control gaps or opportunities for automation.
* Propose and implement process improvements that enhance accuracy, efficiency and compliance.
* Collaborate with underwriters, operations teams, and outsource partners to validate processes and embed improvements.
* Support governance and control activity by ensuring documented processes are aligned with regulatory and internal standards.
* Produce clear guidance documents and training material for use across Operations.
Skills and Experience
* Proven experience in process mapping, documentation, and improvements within a financial services role (insurance and London Market experience are desirable).
* Strong analytical and problem-solving skills, with the ability to assess complex processes and recommend practical solutions.
* Excellent stakeholder engagement and communication skills, both written and verbal.
* Familiarity with operational controls, governance and outsourcing oversight.
* Strong attention to detail and ability to deliver high-quality documentation.
Personal Attributes
* Pragmatic and delivery-focused, with the ability to produce clear outputs in a defined timeframe.
* Comfortable working independently to deliver the objective of a task whilst regularly engaging with stakeholders.
* Adaptable, with the ability to quickly understand new processes and business structures.
* Clear communicator with the ability to adapt style based on audience.
* Collaborative and able to build strong working relationships.
* Comfortable working in a face paced, demanding environment.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Analyst
Industries: Insurance
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