Why Join Us:
Do you enjoy working on complex and complicated queries?
Are you a problem-solver who enjoys finding quick resolutions?
Do you enjoy working within a team?
Yes? Then we may have the ideal role for you… working as our Customer Resolution Agent (20hrs/week) at our Redditch site.
About the Job:
Your communication skills will be second to none, as you'll be the first point of contact for all escalations and complaints for our internal and external customers. You'll have excellent organisation and prioritisation skills, as you'll manage the end-to-end work order complaint/escalation journey ensuring it's resolved within the agreed SLAs. You'll have exceptional administrative and time management skills as you'll be receiving, responding, and managing requests via various channels such as: calls, emails, or phone. You'll have excellent attention to detail skills as you'll be updating all systems with relevant notes and progress updates, so your colleagues are able to pick up and run with it if required. You'll be a solution focused individual as you'll be able to identify route causes and provide solutions to reoccurring issues.
To be successful you will have::
You'll be a confident, self-motivated, empathetic individual with strong communication skills. You'll be detail conscious with a strong focus on achieving a high level of customer service. You'll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines.
For this role you'll have experience of working within a fast-paced time pressured customer service role, within any industry and sector
In return for your hard work we would offer you:
* Salary: £26,372 (pro rata) per annum, depending on experience
* 4% bonus, subject to achievement of targets
* 25 days annual leave + Bank Holidays.
* Group personal pension scheme of matched contributions between 5% and 6%
* Life Assurance
* Funded Training Sponsorship Scheme
* Discounts, vouchers, and financial aid programs
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation
To be considered for this position please submit your application via the 'apply' button.