Service Development Product Manager – Datacentre
Softcat's Service Development team is in place to develop, introduce and improve the IT services that we offer our customers. The team researches new potential service offerings and brings them to life by working with the wider organisation.
As a Service Development Product Manager, you will be pivotal in the development and delivery of the services roadmap. Within a cross‑functional, self‑managing project team, you will be the custodian of each service during its development, testing and preview release, and will ensure that the service product is developed in line with the vision for it.
Responsibilities
* Research new service requirements, decide the features of new services, and formulate business cases for approval.
* Product‑manage any new services and service features that are approved.
* Communicate service development updates to key people within Softcat.
* Maintain a thorough understanding of customer needs, the market, competition and future trends, feeding into the services developed.
* Own and articulate the vision behind each service to the service development project team.
* Actively engage the service development project team and build strong relationships with all team members.
* Project‑manage the development of new services.
Qualifications
* Experience working within an organisation focused on service(s).
* Experience of working on fast‑paced projects.
* Experience of working in a highly analytical way to find creative solutions to challenges.
* Experience with Datacentre.
Benefits – Flexible Working
* Hybrid working.
* Working flexible hours – flexing the times you start and finish during the day.
* Flexibility around school pick‑up and drop‑offs.
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Success. The Softcat Way.
To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.
You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/.
Softcat does not prohibit the use of AI in our application process. We highly encourage you to be as authentically you as possible when submitting your application.
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