Within area of operation, the BSC Multi-skilled Technician will: Diagnose and repair the complete range of Bosch Power Tools Work to national and EU laws and regulations in regards to testing and repairing of products Achieve turnaround targets from a customer view as defined by ASA Achieve productivity targets from an internal view as defined by ASA Spare Parts Handlager logistics Accurately entering information into repair system REMAS Cover for other team members (in BSC and Second level support) Reporting back to RCM/QMM on possible quality concerns Delivery of spare parts into Handlager and to technicians The return of spare parts to LDC Spare parts planning Service training for internal and external customers Achieve turnaround targets as defined by ASA Qualifications Processes including SAP/REMAS/PCG21 Electrically and mechanically competent Have both excellent application and technical knowledge of the products returned for repair Look to achieve first time resolution on returned products Work in systematic and tidy way to achieve pre-set targets set by ASA. Be aware of all law and regulations required in the repair of the various products Assist in all aspects of the business as and when is required