Technical Support Engineer - Cloud Security Exclusive to Ocho | Belfast, Northern Ireland / Hybrid Ocho is proud to be partnering exclusively with a next-generation Cloud Security Platform making its exciting entry into Northern Ireland. This pioneering company redefines cloud security by leveraging runtime context to identify and prioritize risks with unmatched accuracy. Powered by eBPF-based sensors, their solution provides agentless cloud posture discovery, real-time threat protection, and integrated API security - ensuring teams focus on what truly matters. This is a fantastic opportunity to join a cutting-edge cybersecurity scale-up as their first key Support hire in Belfast - shaping the future of customer success in the region. Role: Technical Support Engineer As a Technical Support Engineer, you'll be the go-to expert for troubleshooting, problem-solving, and customer care. You'll support clients across dynamic cloud environments, ensuring their experience is seamless and impactful. What you'll do: Provide fast, accurate support via Slack, chat, and email to resolve technical challenges. Diagnose complex problems and collaborate with R&D/Product teams on escalations. Build trusted relationships while educating customers on features and best practices. Document solutions, maintain support records, and contribute to knowledge sharing. Stay at the forefront of cloud security through continuous training and development. Champion customer satisfaction, ensuring issues are resolved with precision and care. What you'll bring: 2-4 years' experience in roles such as Technical Support, Technical Account Manager, or Escalation Engineer (not internal IT). Strong knowledge of MySQL, Linux, networking, Docker, and Kubernetes. Familiarity with OpenSearch, Grafana, and related troubleshooting tools. A background in cybersecurity, especially within cloud environments. This is your chance to become the first key support hire in Belfast for a fast-growing, innovative cybersecurity leader and make an impact in Northern Ireland's cloud security landscape. Please apply via this link or reach out to Chris Ryan directly for an informal chat. Chris has proudly worked in the Tech recruitment industry for over 20 years, successfully delivering on challenging IT recruitment campaigns in global IT software companies in the US, UK, and Ireland. If you would like a discussion on how we can support your career or hiring needs, please get in touch. Skills: technical support cyber security product support escalation engineer Benefits: Work From Home