Job Details
Posted date: Posted Yesterday
Job ID: 150690
Job Title: Assistant Research Manager - FTC
Salary: £40,824 - £45,360
Location(s): Bristol, Chester or Edinburgh
Hours: Full-time
Contract: This opportunity is a 9‑month fixed‑term contract
Working Pattern: Hybrid – at least two days per week at an office site (40% of time). Workplace adjustments, including flexible hybrid expectations, are available.
What you’ll be doing
Sitting in the Insight, Performance and Effectiveness team, the Assistant Research Manager supports the development and delivery of relevant, accurate and actionable customer research. This work deepens our understanding of customer experience, needs and behaviours through appropriate tools and methodologies, ensuring cost‑effective and insightful research for the Consumer businesses. You will contribute to pan‑Group research and the Centre of Excellence, adopting best practices to provide best‑in‑class customer research capabilities.
Key Responsibilities
* Support Research Managers to develop and deliver regular and customized customer research (quantitative and qualitative), using available tools to deliver impactful customer understanding in support of LBG’s strategic priorities.
* Manage and maintain a suite of prioritized customer survey programmes, measurement and insight outputs across customers, consumers, products, channels, journeys and relationships.
* Contribute to the CX and Research Centre of Excellence/ways of working for customer experience research and customer research across the Group, developing and sharing best practice approaches and intelligence.
* Develop an understanding of industry/external advances in research, customer experience, adopt best practices and develop capabilities to maintain a best‑in‑class capability.
* Understand all key risks and conduct necessary risk controls.
Why join us?
We’re investing billions in our people, places and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.
What we’re looking for
* Experience with both qualitative and quantitative research.
* Two years experience in either a market research agency or a client‑side market research team.
* Experience doing consumer and/or business research.
* Customer Insights – understands and evaluates data regarding evolving customer experience, needs and interests, validating that the needs are being met.
* Handling Key Relationships – understands and effectively maintains relationships with individuals or groups that have a vested interest in the outcome.
And any experience of these would be great
* Innovation and Strategic Vision – actively keeps updated in advancements in customer research methodologies and technologies, using identified opportunities from others to unlock new possibilities in creating greater customer understanding and improvement action.
* Values and Behaviours – thinks “We not Me.” Is outstandingly collaborative with peers and colleagues across teams and this is demonstrated through actions as well as words.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance‑related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 28 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
Ready to do the best work of your career? Apply today.
Due to the high level of interest in this role, we may close the vacancy earlier than advertised. We’d encourage you to apply as soon as possible if you’re interested.
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