Strategic Operations Director (Commercial)About the Role
Mears Group is seeking a Strategic Operations Director (Commercial) to join a newly established central specialist team focused on enhancing contract performance, driving commercial outcomes and supporting operational excellence across the business.
This is a high-impact leadership role for an experienced operational and commercial professional who understands how complex service contracts operate in practice. Working alongside regional leadership teams, you will provide strategic support across a diverse portfolio of housing and property services contracts, helping to maximise performance, strengthen commercial delivery and support sustainable growth.
Key Responsibilities
1. Drive operational and commercial performance across complex contracts
2. Identify opportunities to enhance profitability, efficiency and service delivery
3. Support mobilisation, transformation and continuous improvement programmes
4. Partner with operational leaders to deliver strategic business objectives
5. Support pricing reviews, procurement activity and commercial negotiations
6. Provide insight and challenge around financial performance, margin optimisation and cost management
7. Contribute to bids, tenders and growth opportunities
8. Strengthen governance, reporting and performance management frameworks
9. Share best practice and support consistency across the wider business
About You
You will be a commercially focused operational leader with experience managing large-scale service contracts and delivering measurable business improvement.
You will bring:
10. Senior leadership experience within housing, property services, facilities management, infrastructure or outsourced services
11. Strong P&L ownership and commercial accountability
12. Experience driving contract performance, operational excellence and profitability
13. A track record of leading transformation, growth and continuous improvement initiatives
14. Excellent stakeholder management and influencing skills
15. The ability to work across multiple contracts and business functions
16. Strong commercial acumen combined with operational credibility
Why Join Mears?
Mears is one of the UK’s leading providers of housing and property services, supporting communities nationwide through long-term partnerships and essential frontline services.
This newly created role offers the opportunity to influence strategy and performance at a national level, working closely with senior leaders to support commercial growth, operational excellence and long-term client success within a collaborative and values-led organisation.