Field Service Engineer role will be homebased.
As the Field Service Engineer, your role will be to service the leading airports across Leeds, Manchester, Newcastle, and Edinburgh.
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology or multiple X-ray technologies to address each customer's unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.
Overview Of Role
Installation, Service, and support of Rapiscan X-RAY screening systems. This role will have primary responsibility for supporting all X-ray, CT, Checkpoint, and Trace product lines of Rapiscan systems.
* ADS, CT, Checkpoint & Trace products at customers' premises, primarily in Scotland, Newcastle, Leeds, and Manchester areas, with occasional assignments to other locations throughout the UK and overseas.
* Installation, commissioning, and service support of Rapiscan X-ray, CT, Checkpoint, and Trace systems at customer premises in EMEA and international locations.
* Perform preventive and corrective maintenance on-site at customer premises in EMEA.
* Conduct service site surveys prior to installations and prepare professional site reports.
* Carry out all preventive and corrective maintenance works and attend all call-outs.
* Work on shifts to support key customer sites.
* Provide remote technical support to distributors' engineers and customers.
* Collaborate with internal departments and externally with customers and distributors on service-related matters, providing guidance when required.
* Submit service reports and non-conformance reports promptly.
* Provide feedback to engineering, product line management, and QA for continuous improvement.
* Additional duties may be assigned as needed to meet business requirements.
Qualifications
* Excellent communication skills, both written and oral, with the ability to clearly articulate product and process information to customers and stakeholders.
* Experience with installing, configuring, and troubleshooting MS Windows-based servers and workstations is highly desirable.
* Knowledge of high-end X-ray systems or computed tomography is a major advantage.
* Experience programming PLCs is advantageous.
* Strong troubleshooting skills for complex systems.
* Previous experience as a field service engineer.
* Flexibility to adapt to project changes and travel within the UK and overseas.
* Self-motivated and able to work well under pressure.
* Quick learner with a strong aptitude for technical skills.
* Ability to obtain airport security passes (some require criminal record checks).
* An electrical diploma with 4-5 years of field experience or a BSc in Engineering with 2-3 years of field experience.
* Postgraduate qualification in electrical engineering is desirable.
* Recognized IT qualifications (Microsoft, Cisco, etc.) are a plus.
* Good knowledge of mechanical, electrical, civil, hydraulic, electronics, or complex electro-mechanical systems, or HV systems (medical or industrial engineering).
Company Benefits
Why Join Us?
* Competitive Salary: Reward your expertise.
* Career Development: Opportunities for growth and advancement.
* Generous Holidays: 25 days plus bank holidays, increasing with service.
* Life Insurance: Coverage from day one.
* Charity Work: Paid leave to volunteer.
* Birthday Leave: Paid day off on your birthday.
* Pension Plan: Secure your future.
* Company Car.
* Cycle to Work Scheme: Support for eco-friendly commuting.
* Enhanced Maternity and Paternity Pay.
* Healthcare Cash Plan: Assistance with healthcare expenses.
* Eden Red Discounts: Various discounts.
This role offers an exciting opportunity to join a dynamic team and contribute to the success of a global leader in security solutions.
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions, and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology, and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and manufacturing services for OEMs in defense, aerospace, medical, and industrial markets.
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