Customer Service Representative - B2B
Location: Brough Area, HU14
Hours: Monday to Friday, 8:30am - 17:00pm
Pay: £13.08 per hour
Contract: Temp to Perm Opportunity
Adecco UK Ltd is proud to be recruiting on behalf of a leading national organisation for a Customer Service Representative to join their dynamic and fast‑paced B2B support team. This is an exciting opportunity for a proactive and detail‑oriented individual to play a key role in delivering exceptional service to commercial clients across the UK.
Key Responsibilities
* Act as the first point of contact for B2B customers, handling enquiries with professionalism and efficiency via phone, email, and internal systems.
* Process customer orders accurately, ensuring all relevant purchase order numbers are captured and client spend limits are adhered to.
* Provide expert advice on product ranges, availability, and suitability, helping clients make informed purchasing decisions.
* Coordinate delivery schedules with internal logistics and warehouse teams, ensuring timely and accurate dispatch of goods.
* Maintain up-to-date records of customer interactions, transactions, and service issues using multiple internal systems.
* Monitor and manage customer accounts, ensuring compliance with agreed terms and flagging any discrepancies or concerns.
* Collaborate closely with internal departments including Sales, Finance, and Operations to ensure a seamless customer experience.
* Escalate complex queries or complaints appropriately, ensuring swift resolution and customer satisfaction.
* Continuously develop product and system knowledge to stay ahead of client needs and industry trends.
Ideal Candidate
* Strong administrative and numeracy skills with a keen eye for detail.
* Confident communicator with a customer‑first mindset.
* Comfortable working across multiple systems and managing competing priorities.
* Reliable, hardworking, and committed to delivering high standards of service.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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