Concierge Coordinator
Coming soon to the heart of Mayfair, The St. Regis London marks the brands prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
As Concierge Coordinator, you will play a key role in supporting the Concierge team, ensuring seamless organisation, communication and delivery of exceptional guest services. Acting as the operational hub of the Concierge function, you will coordinate guest requests, manage administrative processes and ensure that every detail is handled with precision and care. This role is ideal for a highly organised and service‑driven professional who thrives behind the scenes and takes pride in supporting outstanding guest experiences.
Key Responsibilities
* Coordinate and manage guest requests, ensuring timely and accurate follow‑up
* Support the Concierge team with daily administrative and operational tasks
* Maintain accurate guest records, preferences and request logs
* Liaise with internal departments such as Front Office, Housekeeping and Butlers to ensure seamless service delivery
* Assist in arranging transportation, dining reservations, tickets and other guest services
* Monitor communication channels, including emails and internal systems, ensuring all requests are actioned promptly
* Prepare daily reports, logs and shift handover notes to ensure operational continuity
* Support pre‑arrival preparations, including reviewing guest profiles and preferences
* Maintain an organised and efficient Concierge desk and back‑office environment
* Assist with guest enquiries, providing information on hotel services and local attractions
* Ensure all service standards and brand expectations are consistently upheld
* Handle guest concerns with professionalism, escalating where appropriate
Core Competencies
* Previous experience in a Concierge, Front Office or administrative role within a luxury hotel environment
* Strong organisational and administrative skills with excellent attention to detail
* Ability to manage multiple tasks and priorities in a fast‑paced environment
* Excellent communication skills, both written and verbal
* A proactive and solution‑focused approach to problem solving
* Strong interpersonal skills and the ability to work collaboratively across departments
* Discretion and professionalism when handling guest information
* Good knowledge of London or willingness to learn local attractions and services
* Impeccable personal presentation aligned with luxury hospitality standards
Benefits
Financial Rewards
* Competitive salary designed to recognise excellence
* Workplace pension
* Company sick pay
* Additional holiday allowance
* Access to BenefitHubs exclusive retail, wellness and travel privileges
* Friends & Family preferred rates at Marriott hotels worldwide
Career Development
* Clear pathway for internal promotions and transfers
* Cross‑department training to refine your craft and broaden your expertise
* Expert‑led development programmes
* Continuous learning through structured programmes
* Premium e‑learning platform access
* Be part of an exclusive pre‑opening experience shaping the future of the property
Wellbeing Support
* Employee Assistance Programme
* Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
* Food & Beverage discounts across Marriott properties
* Year‑round wellbeing initiatives and wellness activities
Recognition & Appreciation
* Award programmes celebrating exceptional performance
* The Astor Awards
* Distinctive Moments celebration
* Long service awards
* Key life moments celebrated — birthday, anniversaries, personal milestones and achievements
* Vibrant social calendar with team events and engagement activities
Equal Employment Opportunity
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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