Job Description
We are looking for an individual who demonstrates excellent customer service, confidence and professionalism at all times.
The WSN will proactively engage with individuals across Capgemini and ISS at all levels, ensuring service excellence, effective communication and a consistently high standard of delivery throughout the building.
Key Responsibilities
1. Maintain the “Meeting Rooms Standard”, including room presentation, equipment checks and stock replenishment.
2. Prepare and deliver meeting room hospitality requests, including tea and coffee service.
3. Ensure all areas are clean, tidy, well stocked and ready for business at all times.
4. Serve day-to-day hospitality requirements and reinstate meeting rooms following use.
5. Proactively maintain high standards of cleanliness in designated areas.
6. Log all reactive tasks via the ISS Helpdesk and monitor actions to completion.
7. Identify, report and/or rectify Health & Safety hazards.
8. Liaise closely with the FM team, suppliers and end users to ensure consistent standards and service delivery.
Professional and Personal Competencies/Qualifications
9. Proven experience within a strong customer service environment.
10. Experience of front-of-house or hospitality within a corporate setting.
11. Confident and proactive communicator, both written and verbal.
12. High standard of personal appearance, suitable for visitor hosting.
13. Ability to build effective working relationships at all levels.
14. Experience supporting FM services and meeting KPI requirements.
15. Strong organisational skills with attention to detail.
16. Commitment to following ISS processes and sharing best practice.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.