Overview
About Balenciaga and Kering Beauté: Balenciaga was founded by Cristóbal Balenciaga in 1917 and established in Paris in 1937. The brand defines modern couture through innovation in form and technique and now offers womenswear, menswear, accessories, and objets d'art. In 2025, Pierpaolo Piccioli was appointed Creative Director. Kering Beauté, established in 2023, supports the Group’s Houses in developing their Beauty businesses to become growth drivers while prioritizing sustainability and responsibility. Kering is committed to building a diverse workforce and is an Equal Opportunity Employer.
Role overview: We are seeking a Luxury Brand Ambassador (full time) for our Balenciaga Counter in Selfridges Exchange Square, Manchester. The role focuses on sharing knowledge and passion for the brand, driving sales, and delivering the highest standards of customer service.
Role
As an Account Manager or Luxury Brand Ambassador for Balenciaga, you play a pivotal role in upholding the brand's reputation and delivering unparalleled, consistent customer experiences. Your primary objective is to educate customers about our brand and products, drive sales, and maintain premium service standards.
Key responsibilities
* Product Knowledge: Develop a deep understanding of the brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales.
* Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
* Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
* Visual Presentation: Ensure the retail space reflects the luxury of the brand through impeccable visual merchandising standards.
Qualifications / Skills
* Exceptional communication and interpersonal skills.
* Proven experience in luxury retail or a similar customer-facing role.
* Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
* Goal-oriented with a track record of meeting and exceeding sales targets.
* Ability to work effectively in a fast-paced environment.
* Flexibility to work weekends and holidays as needed.
* Passion for fashion, fragrance or beauty products is a plus.
Benefits
* 32 days paid annual leave (pro rata for part time employees)
* Monthly competitive commission structure
* Extra day off for your birthday
* Product allocation with discounted rate
* Clothing allowance
* Contribution into company pension
* Career progression & Training
* Length of service rewards
Privacy, Equal Opportunity and How to Apply
Please note that by applying you consent to the processing and retention of your personal data by Kering Beauté UK&I. Your details will be kept on our Applicant Tracking System for recruitment purposes, and may be shared with hiring managers. Kering Beauté is an equal opportunity employer and we encourage candidates from all backgrounds to apply.
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