The Opportunity
Delaware North UK is hiring a full‑time Assistant Hospitality Manager to join our team at Wembley Stadium in Wembley, London. As an Assistant Manager of Hospitality, you will support the leadership team in delivering efficient, high‑quality, and cost‑effective hospitality operations across our hospitality spaces, including box operations within the exclusive box environment. You will help ensure each private box delivers a seamless, elevated guest experience—from coordinating service delivery and managing teams to upholding the highest standards of presentation, compliance, and personalised service.
Pay
£35,000
What We Offer
* A generous 33‑day holiday allowance (including bank holidays)
* Favourable pension contributions
* Free meal on event days
* Experience in a dynamic workplace hosting major international sporting events and concerts, including England’s National Football team, Cup Football competitions, Rugby League Ashes, Dua Lipa, multiple nights of both Oasis, and Coldplay, and so much more in 2025
What will you do?
* Support hospitality and box operation services using business efficiency tools, strong organisational skills, and available resources to deliver timely, high‑quality service to guests across all private box environments.
* Support the hiring, onboarding, training, scheduling, and development of team members to build a high‑performance culture, ensuring teams working within the box areas are fully prepared to deliver premium service.
* Elevate the guest experience within the box environment, delivering top‑tier, personalised service through clear and positive communication, proactive problem‑solving, and strong relationship‑building with senior leaders, clients, and box holders.
* Monitor finance, payroll, stock movement, and purchasing procedures, ensuring all box‑related operations align with Delaware North processes and contribute to accurate post‑event reporting.
* Ensure all box operations comply with health and safety regulations, food hygiene standards, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence across every premium space.
More About You
* 2+ years’ operational experience in hospitality environments, with managerial and 5‑6* fine dining experience as beneficial; no degree required
* Skills in customer service, verbal and written communication, self‑motivation, collaborative flexibility, and IT literacy
* Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments
Who We Are
Since its opening in 2007, Delaware North has been the proud hospitality provider at the iconic Wembley Stadium, home to England’s National Football Teams. As the UK’s most significant sports and entertainment venue, Wembley has showcased some of the world’s most iconic events, giving Delaware North team members countless opportunities to build outstanding memories with our guests. Our business is all about people, and we’re invested in helping you achieve your career goals.
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