Company Overview
Whether your favourites are Paw Patrol or Peppa Pig, Harry Potter or Minecraft, Star Wars or Bluey, is the one-stop shop for all character-based clothing for kids and adults.
Our happy clothes inspire kids, both big and small, to express their unique identity. Our mission is to produce clothes that kids feel comfortable wearing, both literally and in themselves, so that whenever they put on our clothing, they're guaranteed to wear a smile
Founded in 2009 and based in South Wales, we're now turning over more than £50 million per year and sell our amazing clothes internationally.
We're still founder-led, but in 2021, we secured significant investment to accelerate our development; an exciting phase that we want you to be a part of as we build a team to take to the next level by being a part of our store openings.
So, what are we like to work for? Walk through the door and you'll find a dynamic business with a family feel. A place that's informal and inclusive, where people are empowered to succeed, work hard, have fun, and get the job done. It's a culture that we've taken care to cultivate and one that we hope you'll thrive in.
About you:
As Assistant Manager at M Cwmbran Centre, The Parade, Cwmbran Dr, Cwmbran NP44 1PT, you'll lead the store team at our new store in creating an impactful store environment and superior customer experience that drives commercial performance.
You'll be calling upon all your skills to deliver continuous improvement, creating a high-performing team that is committed to the customer and a store that is a great place to work. You will be forward-thinking and strategic to maximise all opportunities as they arise.
Experienced required:
* Previous experience in a retail environment
* Excellent communication and relationship-building skills
* Proven ability to lead an experienced and capable team
* Assistant Manager experience preferred
Customer Service
* Lead by example, mentor, and train the team to develop their sales and service techniques
* Monitor and improve the sales levels delivered within the store
* Deal efficiently and effectively with any customer complaints
Management Duties
* Support the Store Manager in the delivery of the store's goals whilst complying with all Company policies and by delivering the highest standards
* Develop relationships with Head Office colleagues to provide feedback on product performance
* Support with the ordering and management of stock where required
* Support with leading the store team, organising, and delegating daily tasks
* Take all efforts to minimise stock losses and store operating expenses
Other
* Support the team to maintain the highest standards of housekeeping and display within the department
* To be conversant with selling systems, cash and credit, and exchange procedures.
* To maintain the highest standards of housekeeping and retail standards within the store
* To carry out any additional duties as directed by the Store Manager or Head Office
Job Types: Full-time, Permanent
Pay: £24,250.00 per year
Benefits:
* Company pension
* Employee discount
* Store discount
Education:
* A-Level or equivalent (preferred)
Work Location: In person