Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you'll champion high‑quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in knowledge of M&S Food products and are excited to share it with customers.
Under 18 disclaimer
This job role involves working early mornings and applications from anyone under the age of 18 cannot be considered to comply with health and safety legislation and keep colleagues safe in the workplace.
Unsocial hours
Please note that the + £3.00 p/h unsocial premium is only added on hours worked between 22:00-06:00.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked with product
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and in‑store devices to enhance the customer experience
Qualifications and capabilities
* High levels of customer service
* Strong attention to detail; committed to delivering excellent work
* Open to feedback and able to act on it
* Ability to plan and manage own workload efficiently
* Strong communication skills
* Adaptability to changing situations
* Builds positive relationships and is a good listener
* Good level of digital capability
Work pattern
* Thursday: 04:00 - 12:00
* Friday: 04:00 - 12:00
* Saturday: 04:00 - 12:00
Employment details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industry: Retail
Inclusive hiring
M&S is committed to an inclusive organisation with an active Inclusion, Diversity and Equal Opportunities Policy. We welcome flexible working and will provide reasonable adjustments to the recruitment process on request to ensure a fair assessment.
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