Operations Assistant | Walthamstow, E10 7AS | Full Time | 10:30 am–6:30 pm, Monday to Friday (very occasional weekend cover) | £30,000 per annum About Us We are a busy and growing transport operations team providing essential community and fleet services. Our work ensures safe, reliable, and well-coordinated transport solutions for service users and stakeholders every day. We are looking for a proactive and highly organised Operations Assistant to join our team. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys responsibility, and wants to play a key role in keeping daily transport operations running smoothly. The Role Support the Fleet Supervisor in the day-to-day running of transport operations Process and monitor bookings using scheduling systems Allocate drivers and communicate daily schedules via Connect Team and text Ensure accurate completion and updating of all operational records and logsheets Supervise the safe return of vehicles, drivers, and crews at the end of each shift Handle customer and driver enquiries via phone and email Support fleet management, including booking vehicle inspections and liaising with garages and suppliers Prepare daily shift registers, operational paperwork, and end-of-day reports Liaise with Dial-a-Ride to manage schedule changes, cancellations, and operational updates Ensure compliance with safety procedures, vehicle checks, and return protocols Willingness to undertake driver training What We’re Looking For Essential High level of accuracy and strong attention to detail Excellent communication skills (written and spoken English) Professional, reliable, and a strong team player Proactive with a flexible, “can-do” attitude Confident using IT systems (Microsoft Office, scheduling/booking software) Ability to communicate effectively with colleagues, drivers, and service users Full UK driving licence Desirable Experience in community transport or a similar operational environment Knowledge of booking and scheduling systems Understanding of transport-related health & safety procedures Experience supporting service or contract-based operations D1 licence (desirable but not essential) What’s In It For You £30,000 annual salary 23 days annual leave plus Bank Holidays – time to recharge 1-hour lunch break for a better work-life balance Paid training and development opportunities Supportive and friendly team environment Opportunities to grow within transport operations Hands-on, varied role where no two days are the same Apply Now If you are ready to take the next step in your career and join a busy, supportive operations team, click APPLY now. All applications will be handled in line with GDPR.