Customer Service Advisor
Location: Moulton Park, Northampton
Pay Rate: £13.87 per hour
Contract: 12 Months
The Role
We are looking for resilient and empathetic individuals to join our team as Customer Service Advisors. This is a fast-paced, telephony-only role where you will be the first point of contact for customers including those who are vulnerable or in financial distress. You will handle a high volume of complex queries, ranging from simple balance checks and new card requests to sensitive discussions regarding unrecognised transactions.
Key Details & Shift Patterns
After a comprehensive training period, you must be available to work between 8:00 am 8:00 pm, Monday to Sunday.
1. Rotation: You will work a 3-week rotation (one week Early, one week Middle, one week Late).
2. Notice: You will receive your shift pattern 6 weeks in advance.
3. Schedule: 5 days out of 7.
* Early: 8:00 am 4:00 pm
* Mid: 9:00 am 5:00 pm or 10:00 am 6:00 pm
* Late: 11:00 am 7:00 pm or 12:00 pm 8:00 pm (If working the late shift, you will have the weekend off).
4. Note: Some rotations may require working six consecutive days into the following week.