Client Service Manager
Company Description
At Wade Construction Management Consultants, we deliver high-profile pharmaceutical and life sciences construction projects. Through a collaborative and transparent approach, we provide our clients with confidence, control, and certainty, while maintaining the highest standards of safety, quality, and compliance.
We have an exciting opportunity for a Client Service Manager to join our expanding team. This role is responsible for the management, assurance, coordination, and continuous improvement of Wade's global Construction Assurance team, ensuring consistent delivery of construction assurance activities across multiple sites and regions.
Why Join Wade
* Work on high-profile pharmaceutical and life sciences projects
* Join a collaborative and specialist team
* Be part of a team shaping the future of GMP construction delivery
* Opportunities for career progression and professional development
Our Culture at Wade
At Wade, how we work is just as important as what we deliver. Our approach is built on integrity, collaboration, and accountability, ensuring every project is delivered safely, compliantly, and to the highest standards.
We look for people who:
* Act with integrity – accountable, transparent, and professional
* Put the project first – focusing on the best outcomes for clients and teams
* Take ownership – proactive, innovative, and solution-driven
* Work collaboratively – contributing to a supportive, high-performing team
People are our foundation. At Wade, we back our people to thrive at work and in life, because when our people grow, so does our impact.
The Opportunity
The Client Service Manager will play a key leadership role in overseeing Wade's global Construction Assurance network, supporting the effective delivery of construction assurance activities across multiple client sites and regions.
This role is responsible for managing the day-to-day engagement, onboarding, assurance, reporting, and performance oversight of Construction Technical Authorities, ensuring alignment with client standards, engineering governance requirements, and Wade's operating model.
The successful candidate will work closely with Wade leadership, the Construction Assurance team, client stakeholders, and operational teams to drive consistency, governance, risk visibility, and continuous improvement across the Construction Assurance community.
Key Responsibilities
* Manage and coordinate the global Construction Assurance team across multiple projects and regions
* Hold structured weekly 1:1 meetings with individuals within the Construction Assurance team members to review workload, risks, blockers, and support requirements
* Monitor Construction Assurance performance against agreed expectations, KPIs, and client requirements
* Support onboarding and induction of newly appointed Construction Assurance team members, including development of 30/60/90 day plans
* Ensure Construction Assurance appointments, competency assessments, and authorisations are completed and maintained accurately
* Oversee Construction Assurance gap analysis activities and ensure actions are tracked through to close-out
* Maintain consolidated action trackers and ensure actions are owned, dated, and supported by evidence
* Prepare monthly performance and governance reports for Wade leadership and client stakeholders
* Support monthly Construction Assurance community meetings and promote lessons learned and best practice sharing
* Identify and escalate construction assurance, governance, compliance, and EHS risks at an early stage
* Liaise with client stakeholders, engineering teams, EHS representatives, recruitment teams, and internal departments
* Support resource planning, vacancy tracking, and candidate suitability reviews for Construction Assurance appointments
* Promote consistent standards, templates, reporting disciplines, and ways of working across the Construction Assurance network
* Drive continuous improvement initiatives across the Construction Assurance service delivery model
About You
Essential
* Strong construction, EHS, or project delivery experience within regulated industries
* Experience managing senior construction or technical professionals across multiple locations
* Strong understanding of construction governance, engineering assurance, and technical authority structures
* Excellent organisational, reporting, and action management skills
* Ability to challenge constructively and engage confidently with senior stakeholders and client teams
* Experience leading onboarding, compliance, or assurance processes
* Strong communication and client-facing reporting capability
* Ability to identify risks early and drive proactive resolution
* Commercial awareness with the ability to balance operational priorities and governance requirements
* Proficient in Microsoft Office and reporting/tracking systems
Desirable
* Experience within pharmaceutical, life sciences, GMP, or highly regulated construction environments
* NEBOSH, IOSH, or relevant construction/EHS qualification
* Experience supporting global or multi-site project delivery environments
* Knowledge of contractor prequalification, Construction Safety Plans, and assurance frameworks
* Experience developing governance processes, standards, or continuous improvement initiatives
* Previous experience in a client service, assurance, or technical governance role
Our Offer
* £6,000 Car Allowance
* Company Pension Scheme
* Vitality Health Care
* Role based in Darlington
* Employment type: Permanent / full-time