Customer Service Representative – Dumfries Location: Dumfries & Castle Douglas Offices Salary: Competitive, based on experience Type: Full-time, Permanent Are you a people person with a passion for delivering outstanding service? Do you enjoy solving problems, supporting others, and working in a fast-paced, customer-focused environment? If so, we’re looking for a proactive Customer Service Representative to join our friendly and professional team across our Dumfries and Castle Douglas offices. About the Role: As a Customer Service Representative, you'll be at the heart of our agency's day-to-day operations—providing excellent customer service, supporting business growth, and ensuring compliance with processes and standards. You’ll work collaboratively with the wider team, assist in achieving retention and sales targets, and ensure that customers are treated fairly at every stage. This is a varied and rewarding role that involves customer care, administration, sales support, and helping to maintain an efficient and compliant office environment. What You’ll Do: * Deliver high-quality service to existing and new customers, ensuring all queries are resolved effectively and professionally * Support the sales process for general insurance products and identify cross-selling opportunities where appropriate * Prospect and follow up on customer leads, maintaining records of all contact and activity * ...