An exciting opportunity has arisen to join our busy and supportive team at St Woolos Hospital, working in either the Outpatient Departments or the Referral & Booking Centre. We are seeking dedicated individuals to play a vital role in delivering high-quality patient care.
Excellent communication and organisational skills
Strong attention to detail
Ability to work well under pressure and meet deadlines
Flexible approach to work, including Saturday morning rotations
Team player with the capacity to work independently
Previous reception or customer service experience preferred
If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.
Main duties of the job
Key Responsibilities:
Greet and assist patients in person or via telephone
Schedule, amend, and cancel appointments
Process referrals, clinic outcomes and update waiting lists
Maintain professional communication with patients and staff
Contribute to the efficient operation of our reception and booking services
Candidates are advised to ensure they refer to the attached Person Specification and use the 'Supporting Information' section of the application form to detail how they meet the various requirements.
The ability to speak Welsh is Desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Education
* Basic General Education
* Computer Literate
* Literate and Numerate
* A willingness to undertake and complete statutory and mandatory training
* A willingness to undertake future training
* Level 2 NVQ in Administration
Skills/Abilities
* Ability to meet deadlines
* Able to work well under pressure
* Ability to prioritise workload and achieve targets within given deadlines
* Ability to work flexibly either as part of a team or using own initiative
* A Polite and Professional phone manner
Experiance/Knowledge
* Previous Clerical experience
* Able to follow instructionsUnderstanding of Team Working Ethos
* Knowledge of CWS PAS
* Customer Service dealing with the Public
Personal Attributes
* Accurate and Methodical
* Flexible approach to meet the needs of the Service
* Commitment to achieving high quality standards
* Willingness to work under direction but also a self-starter
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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