Our client based in Worcester WR9 is looking for a customer accounts administrator.
-Monday to Friday
-Hybrid
-£25,000 per annum
-Temp long-term with a perm opportunity
Main duties:
Creating customers contracts so that billing can commence
Ensuring smooth Customer Journey and creating customerPayment Schedules
Replying to customers queries in a timely manner as well asupdating Salesforce
Dealing and working with other departments to resolve customersqueries and issues in a timely and polite manner
Processing Cancellations and updating customer as well as creatingcustomers final invoices
Refunds Processing and customer liaison
Processing promotions- Checking customers are eligible for thisand updating systems
Check eligibility of Buy outs for new customers and processing
Helping our Credit Controller chase for payment and agreeingpayment plans if needed
Covering other departmental tasks when needed
Updating customers accounts within GDPR guidelines
Taking payments over the telephone and updating accountsaccordingly
What we're looking for:
Excellent customer resolution skills.
Problem solving skills and ability to manage the lifecycle of a project/query.
Ability to respond well within a reactive and changeable working environment.
Excellent levels of Database entry, Microsoft Office and Excel
Brook Street NMR is acting as an Employment Business in relation to this vacancy