IT Support Analyst - Contract – Edinburgh City centre (Onsite) £125 per day
Change Digital are recruiting on behalf of our technology client an experienced and proactive IT Support Analyst to join the team on a contract through to the end of 2026. Following recent team changes, our client are bringing in additional support to maintain service levels and ensure business continuity. If you're a hands‑on IT professional who delivers exceptional technical support and outstanding customer service and experience with macOS or Google Workspace is a bonus—not essential.
What You’ll Be Doing
- Provide friendly, responsive IT support to office‑based and remote colleagues
- Manage and resolve tickets in line with SLAs, helping prioritise support queues
- Troubleshoot and support meeting room AV systems
- Maintain accurate asset tracking and user access management
- Follow, update and create documentation for systems and processes
- Support a wide SaaS application stack, including user provisioning
- Assist with basic network troubleshooting (Wi‑Fi, LAN, connectivity)
- Resolve a wide range of technical issues from hardware failures to user account problems
What You Bring
- Proven experience in a hands-on IT support role
- Strong communication and interpersonal skills
- Experience supporting macOS and Apple hardware
- Confidence troubleshooting AV equipment to ensure smooth, “plug‑and‑play” meeting experiences
- Basic understanding of networking fundamentals
- Familiarity with SaaS administration
- Excellent problem‑solving skills and the ability to work independently
If you are immediately available and have the required skills, please forward your latest CV for immediate consideration.
