Company description: Khne Nagel (AG & Co.) KG Job description: Reporting to the Transport Team Leader you will be responsible for the day-to-day execution completion of transport tasks in support of the Domestic Transport Operation. This will require you to deal face to face, over the telephone with customers and drivers, as well as via Teams and through messaging devices with other departments and partners in the business. Note that there are shift rotations ( 08:00 - 16:50h, 09:00 - 17:15h, 10:00 - 18:15). How you create impact Communication with drivers and partners and first stage resolution of issues Maintain up to date and complete statuses in TMS Contribute to a safe working environment through the application of all relevant safety process and recognised safe methods of working Maintain and improve customer and interdepartmental communication and working relationships Cooperate with colleagues to improve productivity and deliver excellent service What we would like you to bring Previous experience in a transport or logistics environment preferred Experience in customer facing roles Ability to think quickly and adapt to changing situations Strong IT literacy and confidence using digital systems Excellent organisational abilities and strong interpersonal skills. A collaborative team mindset with a customer-focused approach Clear, effective written and verbal communication skills What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation