Job Description
Technical Support Analyst (3rd Line)
Location: Norfolk
Job Type: Full-time (includes on-call/shift work)
The Role
Provide second and third-line technical support, managing capacity and proactively monitoring the organization's IT infrastructure. You will supervise other analysts and act as a technical lead for complex system investigations and upgrades.
Essential Skills & Qualifications
* Certification: MCP or MCSE (Windows 2003-2012).
* Education: Relevant Degree, HND, or HNC in a technical discipline.
* Server Infrastructure: Expert support for Windows Server (2003-2012) and OS builds for Windows 7/10.
* Networking: Strong knowledge of LAN, TCP/IP, x400, and RS-232.
* Backups/Security: Management of enterprise backup/restoration (Oracle/AIX) and anti-virus/patching technologies.
* Specialized Systems: Support for MS SQL Server, Web Server products, and multi-user database applications like the ICE system.
Key Responsibilities
* Provide 3rd line technical support for the onsite helpdesk.
* Manage the onsite Citrix Service Farm.
* Plan and supervise maintenance and installation work with contractors and system architects.
* Perform system performance investigations and capacity analysis.
* Participate in the on-call rota as required.
If interested, please apply with your updated CV.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
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