We are working with a fantastic Tech company with offices in Leeds city centre who are looking to expand their Customer Success Team with the addition of a Customer Support Executive to work alongside two long-standing key members of the team. A varied and exciting role where the successful candidate will make a difference to the day to day running and efficiency within the business. Driving excellence around the level of service they offer clients; you will be an integral part of a dynamic and ambitious company. Key duties will involve; Support with new customer implementations Working across departments to ensure client implementation runs smoothly Analyse data and performance prior to customer account reviews Provide training customers Schedule and lead Quarterly Business Reviews with customers Solidify existing relationships and identify new stakeholders Manage the renewal of customer accounts Create and issue customer reports Provide day to day support to customers This is a fantastic opportunity for an account executive to move into a dynamic setting, this role will be hybrid with a minimum of 2 days in the office, working 9-5.30, the ideal candidate will have; At least 1 year in a customer success/customer support role with the ability to communicate with customers at all levels Ability to be able to adapt to change Attention to detail, able to produce high quality documents Extremely organised and able to prioritise to meet deadlines Excellent Word, PowerPoint, and Excel skills needed, and experience of data collation, analysis, and presentation Advanced Excel skills and data analytic abilities Hardworking and strong team player who isn't afraid to 'roll up their sleeves' in a small, growing, and dynamic company If you hold the above skills and experiences, please share your CV for a confidential review. Due to the number of applications, if you do not hear from us within 7 days your application was not successful