Account Manager - Permanent / Full time - Bedfordshire Competitive salary & attractive company benefits!
Fusion is looking to hire an experienced Account Manager for a full time, permanent position within their Client Services team focusing on automotive retailer events. This is a fantastic opportunity to join a leading, full-service agency with over 35 years’ experiential marketing and events experience. From planning and ideation to event management and delivery, Fusion is focused on brand awareness, creativity, engagement, reach and sales conversion.
The client services team are a critical linchpin across the business, connecting with and supporting key stakeholders and external clients alike.
We take pride in our company culture which is friendly, supportive and light-hearted, and we aren’t afraid of working hard to meet our deadlines. We offer attractive company benefits including up to 33 days holiday, as well as employee recognition days.
This is currently a hybrid position, working full-time, Monday - Friday, offering a minimum of 3 days in the office in Bedfordshire and 2 working from home if preferred.
Delivery of strategy, planning and coordination of multiple retailer event marketing campaigns.
Client management – day to day contact to include delivery of results, KPI’s, client presentations, responding to client requests.
Work closely with Retailer Event Consultant team to pro-actively propose suitable event opportunities to retailers with the objective of increasing service engagement and upselling where appropriate.
Issue resolution for retailer and client complaints.
Analysis of data and creation of presentations to form recommendations to the client.
Leading network wide call rounds alongside retailer events consultants.
Stay abreast of all Client Account marketing activity and work closely with Head of Retailer Events, the Retailer Events Team Leader & National Client Account Manager to ensure synergy across the account.
Meeting and exceeding both client and business sales targets.
Leading quarterly reviews of client asset management.
Project management of creation of new event assets and event collateral.
Assist with the delivery and dissemination of information from the client to the wider company, Event Production team, Studio, Warehouse and Operations.
Regular reporting on account activity with Finance department. Deliver sound financial reporting and forecasting to client.
Effective and proactive communication with Head of Retailer Events to ensure information is always up to date, including on key project updates and upcoming deadlines.
Excellent communication and collaboration skills (both verbal and written), capable of building strong, supportive relationships.
Previous client account management experience. An enthusiastic, highly organised individual with a flexible working nature, excellent multi-tasking skills and a can-do attitude.
An ambitious professional, passionate and dedicated to building a great business.
Computer literate using Microsoft packages.
Full UK Driving Licence.