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This role is primarily remote with occasional travel into our Rugby offices
Provides incident investigation and gathers information to enable incident resolution, ensures that incidents are handled according to agreed procedures, priorities, diagnoses incidents, and advises relevant persons/customers of actions taken.
Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery following resolution of incidents. Documents and closes resolved incidents.
Investigates escalated, non-routine, and high-impact incidents to responsible service owners and seeks resolution. Facilitates recovery, ensures proper documentation and closure of incidents. Analyzes causes to minimize recurrence.
Investigates problems in systems, processes, and services. Assists with implementing remedies and preventative measures.
Provisions, installs, configures, and maintains infrastructure services and components. Monitors and reports on load, performance, and security. Identifies operational issues and contributes to resolution. Executes operational procedures including backup/restore, system software maintenance, and automates routine tasks using standard tools and scripts.
Maintains knowledge management systems and supports others in knowledge activities. Supports changes to work practices to enhance knowledge capture and use.
Provides a 24/7 support service on a rotation of 1 week in every 4 weeks.
Basic Requirements
* Fundamental Knowledge of VMware and NSX
* Fundamental Knowledge of Microsoft Server Family including core servers, high availability clustering, IIS, Application Request Routing, and file shares
* Fundamental Knowledge of network principles, WAN technologies, routing, and global load balancing
* Fundamental Knowledge of Microsoft SQL
* Experience with SIP technologies including WebRTC
* Experience supporting or architecting Azure
* Strong troubleshooting and problem-solving skills
* Experience with Web Map Services and REST API interfaces (desirable)
* ITIL Foundation certification
* Ability to work on-call
* Must attain SC and NPPV3 clearances
Benefits
* Competitive salary and bonus schemes
* Two weeks additional pay per year (holiday bonus)
* 25 days holiday + bank holidays
* Attractive pension scheme
* Private medical insurance
* Employee stock purchase plan
* Flexible working options
* Life assurance
* Enhanced maternity and paternity pay
* Career development and learning opportunities
* Employee health and wellbeing support
* CSR initiatives and volunteering days
* Company discounts
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Company
Motorola Solutions UK Limited
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. We welcome applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.
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