Overview
Join to apply for the Customer Service Team Leader role at Robert Walters.
This range is provided by Robert Walters. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Salary: £28,704
Location: Warrington - onsite
Contract: Permanent
Hours: 5 days in 7 (8-hour shifts, 40 hours per week) between 7am and 9pm on rotation
We are seeking a Customer Service Team Leader to join our fast-paced and dynamic environment. This role offers the opportunity to manage quality and performance, coach and develop your team, and contribute to creating an engaging and supportive workplace.
About the Role
* Shift Pattern: 5 days out of 7 on rotation (8.5-hour shifts including lunch), between 7am and 9pm. Weekend work will be required on a rotational basis.
* Start Date: July 2025
* Training: On-site training at Birchwood, including classroom and on-the-job learning.
Key Responsibilities
* Manage quality and performance against KPIs and SLAs.
* Effectively handle absence management in line with company policies.
* Resolve customer queries promptly and efficiently.
* Support complaint escalations where necessary.
* Deliver coaching sessions to promote development within your team.
* Foster a team environment that encourages growth and idea generation.
What We're Looking For
We’re looking for candidates with experience in managing customer service teams or those with a background in management who are curious about the industry. A positive approach to learning new things is essential.
Benefits
* Competitive salary
* Management bonus schemes
* Company pension scheme
* Employee discounts at online and high street retailers
* Recruitment reward scheme
* Enhanced maternity/paternity leave
How to Apply
If this sounds like the perfect opportunity for you, please apply below.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service
* Industries: Telephone Call Centers
Referrals increase your chances of interviewing at Robert Walters by 2x.
Sign in to set job alerts for “Customer Service Team Lead” roles.
Location note
Wirral, England, United Kingdom
Related roles
Head of Customer Connections - Everyday Banking; Senior roles in Manchester, Liverpool, Swinton, St Helens, and surrounding areas.
#J-18808-Ljbffr