IT First Line Service Desk Analyst
* Location: Newcastle
* Salary: £27,000 (4 on 4 off shift after 6 months)
* Job Type: Permanent, Full-time
Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance to be part of a dynamic IT team, providing essential support and making a real impact on our operations.
Day-to-Day of the Role:
* Provide technical support, training, and advice to colleagues across the entire infrastructure via phone, email, walk-up, and chat.
* Collaborate with the wider IT team to resolve issues and improve service delivery.
* Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets.
* Act as a communication bridge between customers and the IT organisation, managing expectations and setting the standard for customer engagement.
* Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately.
* Continuously update and share knowledge of supported products and services.
* Understand the company's organisation and the customers of the Service Desk.
* Adhere to, promote, and support the company's Information Security policies.
Required Skills & Qualifications:
1. Experience in IT Service Call Management.
2. Proficiency...