Role Type: Permanent * Salary: £65K to £70K per annum * Location: Glasgow, UK Frequency: 3 day’s work from office [mandatory] About the Role: We are seeking a talented Amazon Connect Engineer to contribute to the development and implementation of contact centre solutions for our clients. You will be part of a team focused on building and deploying robust contact centre solutions leveraging Amazon Connect and other AWS services. Responsibilities: • Technical Implementation: Develop, test, and deploy components of contact centre solutions under the guidance of senior engineers and architects. • AWS Utilization: Leverage knowledge of AWS services (Lambda, DynamoDB, S3, SNS, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to support contact centre solution development. • Amazon Connect Proficiency: Gain proficiency in Amazon Connect features, including contact flows, agent desktops, and routing. • CDK Familiarity: Learn and utilize AWS CDK for infrastructure as code to streamline deployment processes. • Problem Solving: Troubleshoot and resolve technical issues. • Learning and Development: Continuously expand knowledge of Amazon Connect, AWS services, and contact centre technologies. Qualifications: • Basic understanding of cloud computing and contact centre concepts. • Exposure to AWS services and architecture. • Strong problem-solving a...