We've got an incredibly exciting opportunity for an administrator to join our Keswick team. A role which would see you delivering professional, efficient and quality support service to all our properties. As part of the local team in your area you will support your colleagues and ensure high standards of cleaning, maintenance and check-in.
Awaze is Europe's largest manager of holiday rental properties, with 110,000 units under management in over 600 destinations in 25 countries across the continent. Our purpose is simple – to delight owners and guests. The business operates more than 25 consumer brands including, Novasol and Hoseasons.
The Role
Service Office Administrator
Location: Keswick
Part-time, permanent (30 hours per week)
Saturday availability essential
Reporting to the Regional Operations Manager, you'll be responsible for delivering quality administrative support in all aspects required in servicing the properties under management with a specific focus on the cleaning and maintenance of the properties. You will contribute to the delivery of property recruitment, property management service, property retention and onboarding of all properties in our managed services.
What you'll be doing
We know it sounds a cliché, but this is a role where no two days are the same. Some of your key responsibilities will include:
* Assist with the sales of the 'Property Management Service' function to new and existing owners
* Ensure owner queries are resolved efficiently and effectively in excess of expectations
* Assist in all 'Property Management Service' duties which include cleaning, maintenance and Health & Safety.
* Provide an efficient service to existing and new customers. Ensure customer satisfaction is met when dealing with complaints and resolutions.
* Ensure that the brands are promoted and portrayed professionally within the local community
* Assist with the administration of the Property Management Service function within the office as required
* Provide support at local promotional events such as County Shows, Owner functions & PR activities
* Provide support when and where required to the local recruitment team
* Provide support as and where required to other Regional offices & Head office
Key skills we need
* Keen attention to detail with a preference for exceeding quality expectations
* Some previous experience in a similar role
* IT literate with good working knowledge of MS Word, Excel and Outlook
* Professional and credible demeanour
* Face-to-face conflict resolution skills
Equally as important as all the technical "stuff", we're looking for someone who is hungry to learn, irrespective of their seniority. We don't believe in standing still (we work in travel, after all), but instead think that everyone should be learning, all the time. Whether it's a new analytical tool, an industry event or a mentoring opportunity, we will support you to grow your skillset.
If you're excited by working in a fast-paced environment, are obsessed by all things customer and want to join us on our journey, we'd love to chat.
What we'll give you
* This is an opportunity for you to join us at a pivotal point in time as we invest in our future
* You'll be supported by a team of genuine, passionate people
* We work cross-functionally, so you'll be given opportunities to develop skills outside of your core skillset.
* You'll be an integral part of a team which delivers great commercial results, and who doesn't want that?
We offer a competitive salary and benefits; we're all about holidays, so we practise what we preach and offer some great travel discounts and a range of other perks.
What else do you need to know?
We want to make the application process as stress-free as possible, so typically we'll have an informal chat with you on the phone, followed by a comprehensive interview in-person at our Keswick office, where you'll have a chance to find out a bit more about the exciting things we're doing (and maybe tell us what we're doing wrong). We want to hear about what makes you tick and why.
We are an equal opportunity employer and we value diversity and inclusion. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, disability status or marital status.