Are you looking to take your career in customer service or complaints handling to the next level? Do you want to do so within a supportive, fast-paced environment? Our client, a rapidly growing car finance broker based just outside Manchester city centre, is on the hunt for a Complaints Handler to join their friendly and customer-focused team.
Location: Old Trafford, Manchester (5 mins from city centre)
Working Hours: Monday–Friday, 09:00–17:30 / 09:30–18:00.
Salary: £25,000 starting salary with clear progression to £30,000 within first year.
About the Role:
As a Complaints Handler, you'll play a key role in managing customer concerns related to car finance. You'll be the first point of contact, helping to resolve issues quickly and professionally while ensuring the best possible experience for every customer.
Progression Path:
This is an ideal role for someone looking to grow within a structured environment:
Stage 1: Complaints Handler (£25,000 → £27,500 after 3–6 months based on performance)
Stage 2: Senior Complaints Specialist (£30,000) – handle complex cases and engage with regulators and lenders.
Key Responsibilities:
* Handle inbound complaints via phone/email and ensure accurate logging
* Listen and respond to customers with empathy and professionalism
* Triage and escalate complaints appropriately within the business
* Keep customers updated throughout the resolution process
* Maintain records in line with FCA guidelines and internal policies
* Support the wider team with administrative tasks
What They're Looking For:
* Experience in customer service or complaints support (motor trade or finance background a bonus)
* Strong communicator with excellent listening skills
* Calm under pressure and resilient when dealing with difficult conversations
* Organised, detail-focused and eager to learn
* Basic understanding of FCA regulations (or keen to develop this)
Ready to take the next step in your complaints career?
Apply now to join a company that puts people first, values internal growth, and is committed to delivering industry-leading customer service.
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Benefits:
* Canteen
* Casual dress
* Company events
* Discounted or free food
* Free parking
* On-site parking
* Transport links
Experience:
* Complaint handling or telephone customer service: 1 year (required)
Work Location: In person