Join to apply for the Sales Consultant - Norwich role at Neighbourly.
Overview
As Sales Consultant, you’ll be the first point of contact for the showroom, guiding customers through the kitchen makeover journey.
Key Responsibilities
* Carry out daily showroom & administrative duties, ensuring the showroom is welcoming, organised, and reflective of our brand standards.
* Enquiry management: via telephone, email, social media & face-to-face interactions, you will be responsible for ensuring all relevant information is gathered from customer enquiries, prior to booking a home & showroom visit to understand customers’ needs.
* Customer Consultations: provide expert advice and design consultations, to help clients reimagine their kitchens using our makeover solutions. You will be presenting customers the products and services we offer e.g., kitchen doors, worktops, storage solutions, appliances, lighting, flooring, handles etc. Helping customers choose colours, styles etc.
* Arranging and booking appointments for the Retail & Operations Manager to carry out home visits. Outlining to prospective customers the expectations and providing a positive impression.
* Following up enquiries and unsold appointments (sweeping).
* Under the direction of the Retail & Operations Manager, liaise with installers, suppliers, and customers to ensure smooth project delivery from consultation to completion.
* Visual Merchandising: Keep displays fresh, clean, and inspiring, showcasing the latest trends and product innovations, in line with current brand guidelines.
* Carrying out general duties around the showroom as required e.g. stock take, ensuring stock room and showroom are tidy.
* Working as a part of a small team, helping in all departments as business dictates.
* Opening/closing showroom (key holder duties).
* Any other reasonable duty that falls within your capabilities.
Experience / Skills / Knowledge
EXPERIENCE:
* Previous customer service experience essential.
* Ideally worked within a retail kitchen setting (or interior design).
* Understanding and awareness of home transformation and design.
* A background in retail sales advantageous
Skills / Knowledge
* IT literate (Microsoft Office/CRM)
* Excellent communication skills and customer service knowledge
* Able to demonstrate strong organisational ability
* Ability to work independently, identify challenges and be solution focused.
Behaviours
* Resilient
* Customer and Sales focused
* Open & Clear communicator
* Organised
* Self-Motivated & Hardworking
* Problem Solver
* Proactive & hands-on
* Willingness to learn and follow a proven franchise model
* Confident, approachable, with a positive mindset
What We Can Offer
* Competitive salary
* Comprehensive training and support from us
* A collaborative and supportive team environment
* Flexible working hours throughout the week and commitment to a work pattern that includes Saturdays (Showroom operational hours Monday – Friday 9.00am – 5.00pm, Saturdays 10.00am – 4.00pm)
Inclusivity Statement
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Brand
DDR UK Dream Doors
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Sales and Business Development
Industries
* Consumer Services
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