Product Support Specialist - Robotic & Manual, Newbury
Client:
Confidential
Location:
Newbury, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
f3f43c0fcde2
Job Views:
21
Posted:
05.05.2025
Expiry Date:
19.06.2025
Job Description:
* Work Flexibility: Field-based
* Provide clinical product support to end users and on-site guidance during surgical procedures.
* Provide training, ongoing in-services, and customer education to assigned accounts.
* Offer feedback on product design to enhance performance and customer satisfaction.
* Train surgeons and OR staff on the operation of robotic applications and associated equipment.
* Use proprietary software for pre-operative planning and assist in implant positioning.
* Prepare reports detailing case reviews, services, and recommendations for improvements.
* Manage local inventories of equipment, instruments, and disposables; process sales orders; provide forecast input.
* Support company demonstrations and visits to showcase products.
* Train hospital personnel on system use and disposables.
* Report complaints promptly according to quality systems.
* Resolve product issues efficiently.
* Support case coverage at unassigned accounts.
* Assist in developing and executing sales plans and increasing system utilization.
* Build relationships with surgeons and OR staff, emphasizing clinical benefits.
* Collaborate with sales and marketing teams to increase awareness.
* Obtain purchase orders and track inventories.
* Support manual and revision cases and key account management.
Qualifications:
* High School diploma; Bachelor’s preferred in business or a related technical field.
* Experience in sales or technical environments (medical, pharmaceutical, healthcare) preferred.
* Knowledge of customer service principles and business procedures.
* Strong problem-solving and interpersonal skills.
* Ability to analyze specifications and assist customer product selections.
* Travel percentage: 70%
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