Job Description About the role We’re hiring a CMDB Product Manager to own and evolve a complex ServiceNow CMDB capability within a large enterprise IT Service Management environment. You will work with engineering, platform, security, risk and operations teams to improve CMDB quality, governance, adoption, and value across technology services. This role suits someone who can combine deep ServiceNow CMDB expertise with strong product ownership, data governance, and stakeholder leadership. What you’ll do Own the CMDB product strategy, roadmap and outcomes (OKRs, backlog, prioritisation, release planning). Lead cross-functional delivery across internal squads and vendor partners. Define and improve CMDB operating model, process, and governance in line with enterprise standards and regulatory needs. Drive data quality, critical data elements, lineage, attestations, and automated controls monitoring. Build and publish MI and performance reporting to support decision-making and continuous improvement. Create and maintain clear process documentation to ensure repeatable service delivery. Deliver training and enablement for teams adopting new CMDB processes and standards. Identify, manage and escalate risk and control issues related to technology standards and service processes. What we’re looking for (must-have) Strong ServiceNow CMDB expertise, including CSDM, ITOM Discovery, and IRE policy design. Proven Agile product ownership, running backlogs and release planning, and leading delivery across multiple teams. Strong data governance and quality management, including controls, attestations, compliance monitoring and MI/reporting. Nice to have CMDB integration with ITAM / SAM / HAM. Exposure to Change, Vulnerability, or Identity and Access Management (IAM) processes. Familiarity with Enterprise Architecture, role-based access control (RBAC) and alignment to a Technology Reference Model (TRM) or equivalent standards. What success looks like CMDB data quality improves measurably and stays controlled. CSDM alignment is practical and adopted, not theoretical. Discovery and IRE are tuned to reduce duplicates and improve trust in the data. Stakeholders use CMDB insights for change, risk, and service decisions. Governance and reporting are clear, lightweight, and auditable. Working model Hybrid working with structured onsite “anchor” days, set by the business area. Flexible working requests will be considered based on role and team needs. Benefits Competitive holiday allowance Pension contribution Private medical care Life assurance How to apply Reply with your CV or LinkedIn profile. If you’re shortlisted, we’ll arrange an initial call and share the full interview process.