Sales & Account Manager Location: United Kingdom (Hybrid) Contract Type: Permanent, Full-Time Reporting To: Head of Operations & Finance Director About the Opportunity SF Partners is working exclusively with a client in the personalised products, fulfilment, and logistics sector to appoint a Sales & Account Manager. The business combines extensive expertise in product personalisation with advanced automation capabilities and large-scale fulfilment operations. As part of its continued growth strategy, the company is expanding its B2B services offering across personalisation solutions and third-party logistics (3PL) services. This role will be instrumental in driving new business growth, developing client relationships, and ensuring accounts remain commercially successful. The successful candidate will act as the link between sales, operations, and finance, helping to convert opportunities into long-term partnerships. The Role The Sales & Account Manager will take ownership of the client journey from prospecting and acquisition through to onboarding, account development, and retention. Working closely with commercial, operational, and finance teams, you will identify opportunities, win new business, manage client relationships, and support the successful delivery of services. This position suits an ambitious and commercially focused professional who enjoys building relationships, developing business opportunities, and contributing to a growing operation. Key Responsibilities Business Development Identify and target prospective clients across relevant sectors. Build and maintain a healthy pipeline of qualified opportunities. Generate new business through networking, industry events, referrals, and outbound activity. Support the development of marketing materials, sales collateral, and case studies. Collaborate with internal stakeholders to strengthen market positioning and commercial messaging. Sales & Client Acquisition Manage the full sales cycle from initial engagement through to contract completion. Qualify and progress inbound and outbound opportunities. Lead client meetings, presentations, and proposal discussions. Develop commercially viable solutions in collaboration with internal teams. Negotiate contracts and commercial agreements. Deliver against agreed business development and revenue objectives. Client Onboarding & Service Delivery Coordinate the transition of new clients into operational delivery. Ensure all client requirements, timelines, and expectations are clearly communicated internally. Act as the primary point of contact throughout onboarding. Resolve issues proactively and maintain a high standard of client experience. Monitor service performance during implementation and early delivery stages. Account Management Develop long-term relationships with key client stakeholders. Conduct regular account reviews and performance discussions. Identify opportunities for account growth and additional services. Monitor commercial performance and profitability. Support pricing reviews and contract renewals. Drive strong retention rates and client satisfaction. Candidate Profile Essential Experience Minimum of two years' experience in B2B sales, business development, account management, or client services. Experience within logistics, fulfilment, supply chain, operational services, or a comparable sector. Proven track record of winning and retaining business clients. Strong stakeholder management skills with the ability to work across multiple functions. Excellent communication, presentation, and negotiation skills. Desirable Experience Exposure to third-party logistics (3PL) or fulfilment operations. Experience within personalisation, gifting, manufacturing, or e-commerce sectors. Involvement in launching or scaling new commercial services. Understanding of pricing models, commercial contracts, and margin management. Personal Attributes Self-motivated and results-oriented. Strong relationship-building skills. Commercially astute with a focus on profitability and value creation. Proactive and comfortable taking ownership of opportunities. Resilient and adaptable in a growth-focused environment. Organised, detail-oriented, and capable of managing multiple priorities. Collaborative and able to build credibility across teams. Why Join? This is an opportunity to join a growing business with established operational capabilities and ambitious expansion plans. The successful candidate will play a key role in shaping future growth, building long-term client relationships, and contributing directly to the success of an evolving B2B services platform. Interested? If you feel your skills and experience align with this opportunity, we would be pleased to hear from you. To apply, please submit your CV and a brief summary of your suitability for the role. Alternatively, for a confidential discussion, please contact Jade Sheldon directly at SF Partners is managing this search on an exclusive basis on behalf of our client. All applications and enquiries will be handled in the strictest confidence.