Our client is passionate about the transformative power of training, promoting equity of learning through expert, tailored, engaging and values-led training solutions.
Theywant to lead the way in revolutionising frontline services, through collaboration and community, to create a national standard of high-quality values-led training.
Our Values
Integrity | Excellence | Fairness | Collaboration | Innovation
Job Title
Partnerships & Delivery Lead
Report to:
Directors
Weekly Hours
Full time or part time
Salary
£42,000–£48,000 depending on experience and hours
Job Type
Permanent
Location
Hybrid - York base and flexible remote working
Main Duties
Job Overview
The Partnerships & Delivery Lead is a pivotal leadership role within the Training Group, designed to sit between the Directors and Managers to ensure clarity, coherence and delivery excellence across all customer journeys.
This role acts as a bridge across the organisation, responding to sales enquiries, leading project planning, driving system compliance, and ensuring that every customer journey is both exceptional and values-led.
You will act as a Project Lead for customer projects, acting as the first point of contact and coordinating project planning, retaining oversight after delegating to Managers and relevant delivery leads as appropriate.
You will also work closely with Directors to support strategic business development, including the application of tendering for new contracts and helping us to strengthen our national partnerships and profile.
The role requires a strong understanding of both the charity and public sectors, the ability to work confidently with both senior stakeholders and delivery teams, and a keen eye for both customer experience and operational detail.
You will also support culture shaping, system leadership and contribute to change management, building your career with us whilst helping the organisation to evolve sustainably.
Key Responsibilities
Sales & Enquiries
Respond to complex and bespoke customer enquiries, building trusted relationships and converting leads into contracted projects
Work alongside the Directors to shape business development strategy and support growth
Use HubSpot and Microsoft project planning tools effectively to support sales pipeline tracking and project implementation
Support the application of Tendering for new contracts and funding opportunities
Contribute to outbound marketing i.e. social media, eventsProject Planning & Implementation
Own and champion the quality of the customer experience across the entire project lifecycle, ensuring the business’ Influence methodology is embedded at every stage
Act as Project Lead for new customer projects, providing a central point of contact for customer organisations and their in-house teams
Lead the project planning process from initial scoping and implementation through to delivery oversight and monitoring, ensuring that all stakeholders are aligned and prepared
Project plan across the organisation, coordinating teams and resources to ensure seamless delivery
Delegate effectively to Managers and operational staff once projects move into delivery phase
Monitor progress and maintain oversight of delivery, escalating risks and issues as requiredCommunication & Change Leadership
Act as a communication bridge across the organisation, providing clarity upwards (to Directors), downwards (to Managers and Facilitators), and across teams
Support the Directors in shaping and embedding new systems, processes and ways of working
Help turn organisational ideas and strategic priorities into practical, deliverable actions
Contribute to change management, bringing people with you and supporting a positive, values-led culture of continuous improvement
Contribute to the ongoing development and improvement of digital communication tools and content (including use of Mighty Networks and other platforms) to enhance customer engagement and organisational impactSystems & Policy Leadership
Use HubSpot, Microsoft, Mighty Networks and related systems effectively to support project tracking, reporting and communication
Ensure compliance with organisational processes and system requirements, aligned to both Taye and Hestia frameworks where applicable
Support system ownership and development — helping the organisation to build sustainable and scalable practices
Maintain oversight of policy compliance in collaboration with Managers and DirectorsStakeholder Engagement and Profile
Build strong, values-led relationships with our partners and stakeholders
Understand sector needs and trends — helping us evolve our offer and customer experience
Represent the business professionally and warmly in all external engagements, national events and customer forums
Work in partnership with the company’s Charity — supporting joint projects and contributing to shared outcomes
Support the Directors in enhancing the company’s external profile; through participation in networks, events and contributions to sector thought leadershipOrganisational Contribution
Contribute to cross-organisational communication and planning
Actively engage in own development seeking opportunities to build knowledge and skills
Actively question and challenge ideas where appropriate, helping us to maintain a learning culture and ethical practicePerson Specification
Relevant experience
Experience responding to sales enquiries and managing customer relationships
Strong project management background with experience leading cross-organisational projects
Experience supporting tender submissions and contributing to business development
Experience working within or alongside the charity, corporate or public service sectors
Excellent relationship management and stakeholder engagement skills
Strong understanding of CRM and project management systems (HubSpot, Microsoft, Mighty Networks preferred)
Ability to manage multiple priorities in a fast-paced and changing environment
Excellent communication skills — written, verbal and interpersonal
Proven ability to contribute to organisational change and system leadership
Understanding of compliance and quality frameworks relevant to training or the charity/corporate/public sectors
Knowledge of trauma-informed practice and values-led working is desirable.Personal qualities required for the role
Proven experience as a project manager and relationship builder, with a passion for seeing ideas come to life.
Highly organised and adaptable, able to navigate complexity and change with calm, confident leadership.
Driven by a strong set of values, committed to ethical practice and making a meaningful difference.
Naturally curious and collaborative, always ready to ask questions, challenge assumptions, and learn.
Seeking an opportunity to contribute at a strategic level within an organisation that is expanding its national influence.
Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds
Job Info
Job Title:
Partnership and Delivery Lead
Company:
Forward Assist Recruitment
Location:
Middlesbrough, North Yorkshire
Posted:
Closes:
Jul 26th 2025
Sector:
Other
Contract:
Permanent
Hours:
Full Time
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