Location: Davyhulme WWTW, Manchester
Schedule: Monday-Friday (Fixed Shift Pattern – No Rotation)
Full UK Driving Licence Required (No Company Van Provided)
Overview
We’re looking for a Wastewater Network Team Leader to lead frontline operational teams, driving performance, productivity, and customer outcomes across our wastewater network. This leadership role focuses on managing people, improving operational performance, and delivering excellent service, not just technical expertise. You’ll take ownership of shift performance, ensuring teams are set up for success, incidents are managed effectively, and customer issues are resolved first time.
Responsibilities
* Leading and developing a team to deliver high-quality operational performance.
* Driving productivity across your shift – maximising output while maintaining safety and quality.
* Monitoring and reporting on performance metrics (e.g. job completion, efficiency, customer outcomes).
* Producing clear shift handover reports and communicating key updates.
* Managing and supporting incident response, including escalations and operational challenges.
* Coaching and developing individuals to improve capability and performance.
* Identifying opportunities to reduce repeat work, improve first-time resolution, and increase efficiency.
* Ensuring a strong focus on customer experience and service delivery.
* Supporting emergency incident response where necessary to achieve best customer and regulatory outcomes.
Assessment Process
* Presentation Task – Demonstrating how you would improve team performance and operational outcomes.
* Competency-Based Interview – Focused on leadership, performance management, and problem-solving.
* Scenario-Based Question – Exploring your approach to operational incidents and challenges.
Qualifications
* Full UK Driving Licence.
* Minimum 5 GCSEs grade A-C (including Maths, English and a Science or Technology subject).
* Proven experience in team leadership or shift management.
* Experience coaching, developing, and managing performance.
* Strong communication skills (written & verbal).
* Ability to analyse performance data and drive improvements.
* Confident handling operational challenges, pressure, and conflict.
* Experience in a regulated industry (e.g. utilities, logistics, manufacturing, retail operations).
* Strong financial understanding to support the Drainage Delivery Manager (for financial plans and efficiencies).
* Desirable: Exposure to incident response or operational escalation environments.
* Desirable: Knowledge of wastewater or network operations.
Benefits
* 26 days annual leave (rising to 30 after four years) plus 8 bank holidays.
* Competitive pension with up to 14% employer contribution and life cover.
* Up to 7.5% performance-related bonus and recognition awards.
* Company-funded healthcare plan.
* MyGym discounts – savings on gyms and digital fitness.
* Access to Best Doctors, Salary Finance and Wealth at Work.
* Retail deals and discounts.
* EVolve car scheme.
* Employee Assistance Programme and mental health first aiders.
* ShareBuy scheme.
* MORE Choices flexible benefits.
* Enhanced parental leave.
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